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The original was posted on /r/malefashionadvice by /u/jcb522 on 2023-10-03 09:44:44.
Hey everyone,
Last year on their Black Friday sale, I ordered the classic lambskin biker jacket in size 46. On March 4, 2023 they emailed me saying that their Black Friday pre-orders has been received in UK but they’re missing one of the pallets and my jacket was on this missing pallet. They offered me 3 options:
- Swap my order for any other style worth any amount now or in the next 12 months
- Wait for the restock in 6 weeks and receive a 150gbp store voucher
- Refund
6 weeks didn’t seem that much longer since I already waited this long so I just chose that option. He emailed me back with the store voucher in the next email reply.
I emailed them back on June 5, 2023 saying it’s been 13 weeks since we last spoke, well beyond the 6 week time frame they originally quoted me. No reply. I sent them a message on instagram on June 11, 2023 reiterating what was said in the email. No reply.
I emailed them back on July 20, 2023 asking for a status update as it’s been 20 weeks at this point. No reply.
Yesterday (Oct 2, 2023) I received a stock alert on their website for the jacket in my size so they have inventory of it now. I promptly send them an email asking them if my jacket was mailed out since they have inventory now. No reply. Sent them a message on instagram, no reply but I did get notification that they read the message.
At this point I’m just beyond frustrated. I paid 877cad for the jacket and it’s been a long time with no answers. Thinking of contacting American Express soon to see what they can do on their end even though it’s well beyond the 90 day charge back grace period. Other than that though, just feels like I got scammed by this company and would not even be using the store voucher they gave me in case this situation happens again.