I was actually very unsure which of you was right, but the best source I could find was this, and software on an online store is specifically exempted from the 14 day cooling off period.
I guess it would depend on whether remote deactivation would be considered a faulty product?
I think this would fall under a faulty product therefore 2 years warranty.
But most EU countries have stricter laws protecting the consumer even more, you linked the EU guideline wich is the minimum protection.
But in general, even online stores cannot refuse refunds all together (especially when the person buying something isn’t legally allowed to form contracts, as is the case with the 1k fortnight stuff). faulty products cannot be refused refund within 1 year unless the seller can proof it being the customers fault (wich is impossible when the seller basically remotely destroyed it…) and 1 year afterwards when the customer can proof it being the fault of the seller.
This is the German laws i had to learn some years ago. But it would be up to a court to decide that because Sony would fight, they fight everything and everyone.
I was actually very unsure which of you was right, but the best source I could find was this, and software on an online store is specifically exempted from the 14 day cooling off period.
I guess it would depend on whether remote deactivation would be considered a faulty product?
I think this would fall under a faulty product therefore 2 years warranty.
But most EU countries have stricter laws protecting the consumer even more, you linked the EU guideline wich is the minimum protection.
But in general, even online stores cannot refuse refunds all together (especially when the person buying something isn’t legally allowed to form contracts, as is the case with the 1k fortnight stuff). faulty products cannot be refused refund within 1 year unless the seller can proof it being the customers fault (wich is impossible when the seller basically remotely destroyed it…) and 1 year afterwards when the customer can proof it being the fault of the seller.
This is the German laws i had to learn some years ago. But it would be up to a court to decide that because Sony would fight, they fight everything and everyone.