ForgottenFlux@lemmy.world to Technology@lemmy.worldEnglish · 17 days agoWells Fargo fires more than a dozen employees for faking work using mouse jigglers and keyboard activity simulationwww.tomshardware.comexternal-linkmessage-square258fedilinkarrow-up1796arrow-down113
arrow-up1783arrow-down1external-linkWells Fargo fires more than a dozen employees for faking work using mouse jigglers and keyboard activity simulationwww.tomshardware.comForgottenFlux@lemmy.world to Technology@lemmy.worldEnglish · 17 days agomessage-square258fedilink
minus-squareFedizen@lemmy.worldlinkfedilinkEnglisharrow-up6·16 days agoIs that really true though? If I crank my volume for notifications and then read a book while waiting for my next call how is that less engaged than like reading an ebook on the same computer?
minus-squarechiliedogg@lemmy.worldlinkfedilinkEnglisharrow-up1arrow-down1·16 days agoFrankly - it’s a lot harder to quantify. “Time at desk” is easy to track. Response times to tickets are much more variable and difficult to measure.
Is that really true though? If I crank my volume for notifications and then read a book while waiting for my next call how is that less engaged than like reading an ebook on the same computer?
Frankly - it’s a lot harder to quantify. “Time at desk” is easy to track. Response times to tickets are much more variable and difficult to measure.