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The original was posted on /r/ubiquiti by /u/TheMangyMoose82 on 2023-08-07 19:30:29+00:00.

I have a brand new Cloud Key Gen2 + fresh out of the box. Connected it to PoE source, it powered on and has been sitting with a flashing white light ever since. It shows up on the network with an assigned IP assigned via DHCP, but I cannot access it. The Unifi mobile app won’t detect it to set up either.

Since I can’t SSH into it, or access the GUI, I’m not sure what to do. I read holding down the reset button for 10+ seconds will restore it to factory, but I wasn’t sure if that is safe to try in its current state.