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The ACCC in australia sued Valve for their crappy refunds policy and forced them to implement an australian-style refund system. Everyone in the rest of the world enjoys it when a business treats them like australians (which is to say, like they have actual consumer rights), and assumed Valve was just nice. Epic, EA, Ubisoft and the rest treat them like americans, which they hate. So that’s why people love Valve. Because Australia sued the pants off them.
The ACCC in australia sued Valve for their crappy refunds policy and forced them to implement an australian-style refund system. Everyone in the rest of the world enjoys it when a business treats them like australians (which is to say, like they have actual consumer rights), and assumed Valve was just nice. Epic, EA, Ubisoft and the rest treat them like americans, which they hate. So that’s why people love Valve. Because Australia sued the pants off them.