cross-posted from: https://exploding-heads.com/post/93726

The first of the three claims that OKI addresses was regarding the printer’s fuser, which fuses the toner onto the paper.

The report states the fuser was inadequate on the B432 printers and could not be "separately replaced.”

OKI responded by saying the fuser "is in fact available for replacement and can be changed onsite by a printer technician. The printer itself does not need to be replaced in the event that the fuser fails.”

The second claim in the report is that the fuser problem was “exacerbated” by the manufacturer of that printer having withdrawn from the North and South American markets and having established December 31, 2025, as the end of life for the printers, "after which repair parts and consumables will no longer be manufactured.”

OKI said in response the time “horizon” in the report for such service and support is “incorrect.”

“OKI discontinued sales of OKI-branded printers in March 2021 [but] will abide by our legal obligations to support printers in the field with consumables and spare parts for a minimum of (5) years after product discontinuation,” the company responded.

The company also said with regard to the specific model in question, “OKI will continue to supply consumables and spare parts for this model through at least March 31, 2028.”

The final claim to which OKI responded was that many of the specific printer models in question were not capable of reliably printing 20-inch ballots on 100-pound paper under election-day conditions, “despite the assurances of the manufacturer.”

OKI said the county should have reviewed the printer manual or contacted OKI before using 100-pound paper for the printers.