Not explicitly, but 2011/83/EC does state that it applies to everything but “financial services, gambling, healthcare by regulated professionals, package travel, property transactions, social services, timeshare and most aspects of passenger transport” and reservers. And steam’s refund policy is most likely a reaction to this. See https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32011L0083, which mentions the 14 days basically everywhere as a default withdrawal period.
I think this is factually wrong, Steam only introduced refunds because they were forced to for the European market
I believe it was Australia
No, the EU doesn’t force refunds for software
Not explicitly, but 2011/83/EC does state that it applies to everything but “financial services, gambling, healthcare by regulated professionals, package travel, property transactions, social services, timeshare and most aspects of passenger transport” and reservers. And steam’s refund policy is most likely a reaction to this. See https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32011L0083, which mentions the 14 days basically everywhere as a default withdrawal period.
The current version, at article 16, also includes software:
Didn’t spot that, thanks