Crossposted using Lemmit.

Original post from /r/jamf by /u/macsaeki on 2023-07-05 19:04:36+00:00.

We have about 200 employees with all 100% WFH. On paper, I think our patching numbers looks good relative to our user count each week, but my boss isn’t buying it as optics are funneled all through Slack and each week, we have about 3 - 5 people complain an app broke during patch. My boss also gets hit up with anecdotal situations of someone complaining to him something broke during patching, and all of that is coming to me. There isn’t just one way of doing patching, but seems like we are doing it one way, which we are using policy based, using Smart Groups, instead of leveraging Patch Management, Installer, and 3rd party tools. My question is what does a healthy patching environment look like in terms of statistics? Do you have complaints each week that Slack broke? What percentage just fixed an app themselves without reporting or complaining? What are you using to patch our heavy hitters: Zoom, Chrome, and Slack?