Many years ago, my aunt bought an old, terribly specced laptop and couldn’t get Windows to run on it. I installed Ubuntu and everything was fine - she could check her email and browse toxic conspiracy theories on Facebook and all was good with the world.
Two years later when visiting I got my first support request - would I mind showing her how to print something? No problem, but would you mind showing me what you were trying? She was selecting menu items to send to a virtual printer, not the one on the network. I show her the correct printer to send to and the thing prints. Easy. Out of curiosity, I check the outbox queue for the virtual printer. Over a hundred documents, going back two years.
For two years she’d been unable to print, and every single time she’d ever attempted to print something she’d followed the exact same steps that didn’t work, and just accepted that this was the way things were.
Many years ago, my aunt bought an old, terribly specced laptop and couldn’t get Windows to run on it. I installed Ubuntu and everything was fine - she could check her email and browse toxic conspiracy theories on Facebook and all was good with the world.
Two years later when visiting I got my first support request - would I mind showing her how to print something? No problem, but would you mind showing me what you were trying? She was selecting menu items to send to a virtual printer, not the one on the network. I show her the correct printer to send to and the thing prints. Easy. Out of curiosity, I check the outbox queue for the virtual printer. Over a hundred documents, going back two years.
For two years she’d been unable to print, and every single time she’d ever attempted to print something she’d followed the exact same steps that didn’t work, and just accepted that this was the way things were.
SMH.
Its the same way the Vote with the same outcomes of nothing working but keep voting the same anyway, ya never know, next one might work :)