Since Monday, Iā€™ve had issues posting threads. Iā€™ll get an error message saying:

We are working on resolving the issues

Over the next few days, there will be a change in server infrastructure. Temporary problems with the websiteā€™s functionality may occur during this time.

ā€¦Despite the message, my threads will still post to the magazineā€“but few users can see them.

Iā€™m sorry if this has been addressed before; I did a quick look at this mag and couldnā€™t find the exact issue Iā€™m dealing with. Iā€™m just wondering if this is normal ā€˜fediverse growing painsā€™ or something I need to fix on my end?

Thanks for any help. We have a massive event coming up in a weekā€”probably going to drive a tonne of traffic to our magazineā€”and Iā€™m really hoping we can find a fix before then.

EDIT: The specific magazine Iā€™m referring to is this one: kbin.social/m/Squaredcircle

  • cacheson@kbin.social
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    11 months ago

    It sounds like you might be having some overlapping issues. Since the ā€œerror on postā€ thing started happening, Iā€™ve noticed that new posts wonā€™t show up in the default ā€œhotā€ ordering. I assume that this is a sorting bug and they show up at the bottom of it. This was also happening when I first joined kbin, although the error page on post thing wasnā€™t happening then.

    The workaround seems to be to go back to the magazineā€™s main page after posting, and sort by ā€œnewā€. Your post should then show up at the top. Upvote your own post, and then when you go back to the default ā€œhotā€ ordering it should show up at or near the top, as normal.

    Hopefully this fixes at least one of those issues. Good luck with everything.

  • TellumSiege@kbin.socialOP
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    11 months ago

    The error occurred again as I posted this. So thereā€™s a good chance many wonā€™t see this either :/

      • TellumSiege@kbin.socialOP
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        11 months ago

        Thanks. Itā€™s weird. I post discussion threads throughout the week (for pro wrestling shows) and all week Iā€™ve had people bring it up. Even make other ā€˜discussion threadsā€™ because they couldnā€™t see mine.

  • Chris@rabbitea.rs
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    11 months ago

    Are they not appearing on other instances? In which case it may be this bug: https://codeberg.org/Kbin/kbin-core/issues/875

    If they arenā€™t appearing for users on your instance thatā€™s probably a different problem entirely.

    Also if youā€™re posting from kbin.social and the magazine is hosted there, that isnā€™t the same issue either (itā€™s only if somebody from a different instance posts to a magazine where that bug occurs)

    • TellumSiege@kbin.socialOP
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      11 months ago

      Going by who boosted and upvoted my threads, hereā€™s what Iā€™m seeing:

      Last night, our ā€˜Collisionā€™ thread seemed only visible to people on Kbinā€¦but not everyone. One of our other top CCā€™s couldnā€™t see the thread and theyā€™re on kbin.social, the same instance our mag and my account were created on. From what theyā€™ve said, theyā€™re struggling to see anything I create ā€“ that includes threads and comments. Hereā€™s what they said about their own issues when they tried posting a thread:

      Ironically, I actually did get the error lol.

      Got the post all pre-typed out and such, titled, tags, etc. Hit post, error. Panicked, thought I lost it all, but didnā€™t. Tried 4 times, same error every time, said fuck it and Iā€™ll give up. Then noticed 4 threads on my profile (I deleted the other 3 myself) and this thread still doesnā€™t show up for me on the magazine. Tried to click your comments and canā€™t even see em normally on the topic that does open, hell Iā€™m responding to you via your profile page right now. (same with your post to kbinmeta just now, I see it, but i cant see the comments on it). First time itā€™s happened to me during thread creation however (instead of the typical occurrence from when I block someone).

      On Friday night, our ā€˜Rampageā€™ thread was visible to people on other instances. The thread was boosted and upvoted by users on lemmy.world, feddit, kbin, and sh.itjustworks. But I donā€™t think that userā€“or some of our othersā€“could see it either.

      Let me know if I can gather any more info for you. And thanks for the help. In cases like these, I really wish I was more tech savvy.

      EDIT: I created a new thread on m/SC about an hour ago. It has 7 upvotes yet not one from Kbin (excluding myself and GeekFTW, who found the thread via my profile). It seems like one thread I create will be viewable by people on Kbin, the next not so much. It doesnā€™t make much sense to me.

      • GeekFTW@kbin.social
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        11 months ago

        (Still replying via stalking your profile lmao)

        Hey everyone, the other person Tellum is referring to here.

        I do not see said Rampage thread. For further info for yourself, the last thing I see posted on the mag under newest is my own thread (the thekla/bayne/shirakawa/may one). No activity appears after that.

        • TellumSiege@kbin.socialOP
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          11 months ago

          Yeah, thatā€™s weird.

          FWIW, @GeekFTW and I are responsible for 70-80% of the posted content on our magazine. If both of us are having this issue then itā€™s going to be a big problem for our growing community.

          I know these things are tricky and take time to solve. I know this wonā€™t be fixed overnight. But next Sunday is one of the biggest pro-wrestling shows in history and the last thing I want is for some of our users to not be able to experience that with us. A few of us have gotten to know each other pretty well because of this place. Itā€™d be heartbreaking if we canā€™t all come together during that epic show.

          • GeekFTW@kbin.social
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            11 months ago

            Fingers crossed itā€™s fixed up by then.

            For some more Random Testingā„¢ since I havenā€™t posted much in the last day or two aside from that thread, just tried another thread on /m/random, same thing. 500 error, doesnā€™t appear on the mag, does show up on my profile. Both threads (that one and the one on our sub) look 100% fine when logged out, comments appear as you would expect, the front page of the mag looks exactly as you expect. They just donā€™t appear correctly specially when logged in. No clue if that gives anyone with more brain cells than us something to work on lol.

            • e569668@fedia.io
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              11 months ago

              Edit: tl;dr remove all blocked domains to be able to see posts / comments with no domain (like this one)

              Oop, that issue specifically is definitely this https://codeberg.org/Kbin/kbin-core/issues/1019. I posted it in this thread more details but, I imagine you might not be able to see any of my comments in this thread. If you do see this post, definitely check out https://kbin.social/m/kbinMeta/t/361909 (while logged out because you also wonā€™t be able to see that thread logged in)

              • McBinary@kbin.social
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                11 months ago

                Sadly, I donā€™t think that these threads and comments are even visible to those who donā€™t know this is happeningā€¦ I was not able to see any of the threads until unblocking all domains.

      • e569668@fedia.io
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        11 months ago

        One of our other top CCā€™s couldnā€™t see the thread and theyā€™re on kbin.social

        This could be this issue https://codeberg.org/Kbin/kbin-core/issues/1019 which Iā€™m trying to gain visibility on. This thread, as well as some of the others you have posted in SC [1] [2] [3] [4], all do not show a domain. If what Iā€™ve written in the issue is accurate, that means kbin.social users with any domain blocked at all will not be able to see the posts or comments. Removing all blocked domains will fix it. Right now my findings are basically posts are somehow being made with no domain, and if a user blocks any domain at all, doesnā€™t matter what it is, that will count as true and filter it out. LMK if this helps, trying to gather as much data as I can

        • McBinary@kbin.social
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          11 months ago

          Here to confirm that I was having this issue too - at @e569668 's advice I unblocked a domain that I had blocked and now I am able to see a LOT more threads that I was previously unable to view in magazines. I wasnā€™t even able to view my own threads in magazine.

          It appears having ANY domain blocked erroneously filters out threads not at all associated with those domains.

          • GeekFTW@kbin.social
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            11 months ago

            Also confirming. Just unblocked what domains I had blocked, every thread giving me problems works perfect.

            Edit: Should clarify, the 500 error happens still, but the threads that werenā€™t showing up, now are.

        • TellumSiege@kbin.socialOP
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          11 months ago

          Hey, a few updates on the issue:

          One of our mods tried a ā€œtestā€ thread to see if they received the error. They did at first, but was able to fix it using @Cacheson ā€™s advice. Here it is in their words:

          Yeah, I got the error message, too. Sorry for taking so long.

          Quick edit: I tried the fix mentioned by @cacheson in the thread you linked and my Test thread shot straight to the top of the second page of ā€œhotā€ on my main feed.

          Once they were able to create the thread, I messaged one of the users who was experiencing the issue and they were able to view the post. Following your advice seemed to be what helped them. Again, here it is in their words:

          Indeed I can! Apparently my blocking of explodingheads was the issue! Donā€™t know why but I can see everything! Even the dirty secrets!

          Their issues seem to be solved. Unfortunately, Iā€™m still seeing the error when I post. FWIW, I have nothing blocked at all. And Iā€™ve tried posting on two different devices with two different browsers (no clue if that helps in any way; just wanted to mention it in case it does).

          Let me know if thereā€™s anything else I can do on my end. Thanks as always.

          • e569668@fedia.io
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            11 months ago

            Thanks for the update, appreciate the info and helping get awareness / visibility on this out there. Based on what you and other people are saying I think the issues, errors on posts and empty domains, might be separate, so Iā€™ve just been focusing on the empty domains / block filter issue for now. Luckily ernest and multiple devs are aware of the issue and have been posting about it so I think now we just have to wait and see, hopefully itā€™s something not too difficult to fix

            • TellumSiege@kbin.socialOP
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              10 months ago

              Hey, I just wanted to give you a heads up and say that Iā€™m still having those issues. Iā€™ve been able to post things as links as a work around, but yesterday a new problem occurred:

              I canā€™t delete threads. And neither can one of the other mods on our sub.

              Here are links to the threads:

              https://kbin.social/m/SquaredCircle/t/391466/Disregard-Can-t-delete#comments

              https://kbin.social/m/SquaredCircle/t/391600/Disregard-Can-t-delete#comments

              And please donā€™t mind my, ā€œKbin is acting dumber than usual" comment. The show I mentioned in the OP happened yesterday and my problems seemed to worsen RIGHT before it started. Donā€™t take it to heart, I was very frustrated at the time and needed to vent.

              And I figured it would be best to tell you this here instead of creating a new thread. If word got out that mods canā€™t delete threads then Kbin might have a serious issue on their hands.

              • e569668@fedia.io
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                10 months ago

                Iā€™m not exactly sure where the best place to put this information is. ernest seems quite a bit swamped with the ever growing list of todo tasks, Iā€™m not sure if it would be better reported in the codeberg issue tracker or their matrix server. But I have no power, Iā€™m not even a contributor, Iā€™m nobody! So unfortunately I canā€™t really help you out here

                • TellumSiege@kbin.socialOP
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                  10 months ago

                  No worries at all. Iā€™ll try and find a proper home for my question tomorrow.

                  Thanks again for all your help in the past.

        • TellumSiege@kbin.socialOP
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          11 months ago

          Thanks so much for the help. Iā€™ll try to gather some evidence/anecdotes from others and get back to you soon.

          And I have no idea if this helps but on Friday afternoon things seemed fine for me. I was able to post the ā€œEdgeā€™s last matchā€ and ā€œPro Wrestler Charged with Assaultā€ threads with no issue whatsoever. Again, donā€™t know if that helps, just want to give you as much info as I can. Thanks again.

          • GeekFTW@kbin.social
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            11 months ago

            Checking in again. Just tested what e569668 suggested and unblocked all the domains I had blocked and instantly everything works again. Can see the SQ posts you and I made, can see this one normally instead of profile stalking, can see comments, etc etc.

            Given I originally thought domain blocking worked as _instance _ blocking and over the last 2 months I learned itā€™s not, Iā€™ll live with having a few foreign-language-communities show up in All if it means everything works for now lol.

            Edit: To clarify - Still getting the 500 error when trying to post, just tested on !Random again, but the thread does post, and does appear on new as I expect it to, I can see it like normal. So with domains unblocked the 500 error changes from ā€˜fuck my lifeā€™ to ā€˜mild annoyanceā€™.

            Edit 2: And with the most wonderful timing, as Iā€™m uploading some clips from last nights Multiverse show and typing the above edit on this comment, my streamable account gets flagged and they just killed all the videos Iā€™ve uploaded over the last couple weeks. Guess I wonā€™t be posting clips after all! šŸ™ƒ This is why we canā€™t have nice things. (and funnily enough the videos I uploaded this morning like the BC entrance, gone within seconds). Another copy of the same video posted over on Reddit by someone else, up 10h now with zero issues on a website with much more traffic than kbin, the hell lol).

            Edit 3: Ok made a thread just now (6am est), no 500 error, all looking good so far.

        • TellumSiege@kbin.socialOP
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          11 months ago

          Also, thereā€™s a PPV starting in 15 minutes so Iā€™m going to be a bit distracted tonight. Tomorrow Iā€™ll give that codeberg thread a good long read and report back anything I can. Just wanted to give you a heads up.

    • Chris@rabbitea.rs
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      11 months ago

      Incidentally my comment probably wonā€™t be visible from instances other than mine and kbin.social until somebody interacts with it (Iā€™m not sure if this reply itself is sufficient, usually it needs somebody on kbin.social to interact to make it visible elsewhere)